Inkara case study for Train Operating Company Revenue Protection
A Train Operating Company (TOC) client recently decided to bring the whole of their Debt Recovery and Prosecution Process in-house. Previously the civil debt recovery process, including the underlying systems, were outsourced to a third party.
The TOC has successfully utilised Arepo's Mobile Revenue Protection app since 2017, as part of their move to an in house solution approached Arepo to provide an end-to-end solution.
"Arepo have over 20 years experience of delivering enforcement solutions in the parking, environmental health and rail industries. Our Inkara software-as-a-service solution seemed a perfect solution to meet the client’s needs", says Giles Parry of Arepo Solutions. "The back office and mobile app are proven and stable in a number of operations, and our flexible document templating system could be used to build all of the notices that are issued along with their associated follow up letters and files".
Arepo worked closely with the client’s prosecution and revenue protection team to define all of the notice workflows and configured an Inkara account to meet all of these needs. The Inkara mobile app was further updated to include postcode validation and to work with the existing fleet of Zebra mobile printers. Leveraging the existing Inkara functionality provides various reports and functionality that allows clients to self-manage their account with Arepo providing support as and when needed.
The project lead for the Train Operating Company says “We have worked with Arepo for some time and have always found them to be an extremely attentive and responsive supplier. During our recent move to an in house solution, the team at Arepo have again shown why they are such a valued partner to our business, not only understanding our existing needs but constantly trying to anticipate what our future needs may be whilst developing our new system and helping create the processes which support this. It has definitely felt like a true joint effort and Arepo could not have been more accommodating in providing a seamless transition to our Inkara solution”.
Inkara is provided to car parking, environmental enforcement and train operating company clients delivering reservation and enforcement solutions through our back office and mobile applications.
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